Make Gong
Spectacular
Gong records the call. Spectacular finds the risk.
You're recording everything. You're seeing nothing. The answer isn't in one call — it's in the pattern across all of them.
The visibility illusion
3,000
calls recorded monthly at a typical 500-seat CS org
0
tools connecting signals across those conversations
63 days
of warning signals before the average SaaS churn event
Your CI tool gives you 3,000 call summaries a month. Nobody reads them. And the churn signals buried across those conversations — the slow shift from enthusiastic to transactional, the promises that went unresolved three QBRs ago — stay invisible until the cancellation email arrives.
Your CI tool captures the call.
Spectacular reads the risk.
Your CI Tool
Gong, Otter, Fireflies...
- Call recordings
- Transcriptions
- Keyword search
- Single-call summaries
- Action items
You know what was said.
+ Spectacular
The missing analytical layer
- Per-call signal detection with health scoring + evidence
- Cross-call risk trajectory
- Pattern detection across QBRs
- Evidence quotes with context
- Early warning before the cancellation
You know what it means.
From recorded calls to early warning — automatically.
Upload
Paste or upload your call transcripts. Drag and drop .txt, .vtt, .srt, or .md files — or paste directly from your CI tool’s export. Upload up to 5 transcripts per analysis.
Detect
Every call gets a Signal Scan. Our AI reads each transcript against a churn risk rubric — detecting risk signals, blame attribution, and signal frequency. Not keyword matching. Semantic understanding of what your customer is actually saying, who they’re blaming, and how hard.
Track
Risk compounds across conversations. One frustrated call is noise. Three in a row is a pattern. The Account Risk Trajectory connects signals across every call in an account’s history — surfacing the slow shifts from enthusiastic to transactional that no single-call summary can reveal.
Act
Your team gets the signal before the cancellation. Risk scores, evidence with exact customer quotes, and recommended actions — delivered to Slack, email, or your CRM. Your CS team knows which call to make and why, weeks before the renewal conversation.
Privacy-first
Processed securely. Your data stays yours.
Signal depth
Every signal includes health scoring, blame attribution, and evidence quotes with full context.
Try it now
Paste a real transcript and see results in under 60 seconds. No sign-up required.